1. Acceptance of Terms

By accessing or using the website ("Site") and services ("Services") of StoryMap Studio (“I”, "we," "us," or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to all the Terms, then you may not access the website or use any Services.

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2. Who May Use the Website and Service

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A. Eligibility: To use this website and engage with our Services, you must be at least eighteen (18) years of age and possess the legal authority to enter into these Terms. By using the Site or Services, you represent and warrant that you meet all eligibility requirements.

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B. Account Creation: You are not required to create an account to browse the Site. However, to book a consultation or purchase Services, you must provide accurate and complete contact information, including your full name, email address, phone number, and billing information. You are responsible for all activity that occurs under your provided identity.

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3. Key Commercial Terms Offered to Customers

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A. Service Agreements: All Services (In-Home Scanning, Legacy Storybooks, etc.) are priced as detailed on our website. All final service agreements, including scope, timeline, and final cost, will be confirmed via a separate written service contract or Statement of Work (SOW) provided after the free consultation.

 

B. Pricing: The initial free consultation is free of charge. Service fees are based on the rates published on our Pricing pages.

 

C. Payment Terms: Payment for Services is due per the terms in the SOW. We accept payment via cash, credit card, debit card, or check.

 

4. Return and Refund Policy

Due to the custom nature of our digital files and services, all sales of completed services and products are final.

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• Scanning Services: If you are unsatisfied with the quality of the digital files, you must notify us within seven (7) days of delivery. We will attempt to correct the issue at no additional cost. Refunds are considered only if correction is impossible and will be issued at our sole discretion.

• Family Legacy Storybooks & Story Maps: We provide several review stages during the design process. Refunds will not be issued after the design or content is approved by you. If a physical product is delivered with a printing or binding defect, we will arrange for a prompt replacement at no charge.

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5. Retention of Right to Change Offering

We reserve the right to change our Service offerings, discontinue any product or service, or change the prices of our Services at any time without notice. Such changes will not affect any Service for which a written contract or SOW has already been executed.

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6. Ownership of Intellectual Property (IP)

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A. Client IP: You retain all ownership rights to your original photographs, documents, and family history ("Client Content"). By engaging our Services, you grant StoryMap Studio a limited, non-exclusive, royalty-free license to use, reproduce, and modify the Client Content solely for the purpose of providing the contracted Services (e.g., scanning, organizing, designing a family legacy storybook).

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B. StoryMap Studio IP: The website, including all original content, features, and functionality (excluding Client Content), are owned by StoryMap Studio and are protected by copyright, trademark, and other intellectual property laws. This includes our logos, custom design templates used in the storybooks, and all website text. You may not use any of our IP without our prior written consent.

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7. Warranties and Responsibility for Services and Products

We warrant that the scanning and design services will be performed in a professional manner and in accordance with the specifications outlined in the SOW.

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A. Physical Originals: We exercise the utmost care when handling your physical originals during the in-home scanning process. However, in the highly unlikely event that any physical photo or document is damaged while in our possession, our liability is strictly limited to TBD.

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B. Digital Files: We are not responsible for loss of digital files once they have been successfully delivered to you. It is your responsibility to follow the "3-2-1 Backup Rule" (3 copies, 2 formats, 1 off-site) to ensure their safety.

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8. Right to Suspend or Cancel User Account

We may permanently or temporarily terminate or suspend your access to the Service without notice and liability for any reason, including but not limited to a breach of these Terms or the non-payment of Service fees.

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9. Indemnification

You agree to indemnify and hold StoryMap Studio harmless from any demands, loss, liability, claims, or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the Services offered on the website.

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10. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall StoryMap Studio, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.

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11. Right to Change and Modify Terms

We reserve the right to modify these Terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the website or our Service after any such change constitutes your acceptance of the new Terms.

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12. Promotional Emails and Content

By booking a consultation or signing up for our mailing list, you agree to receive occasional promotional emails and content from us. If you do not want to receive such promotional materials or notices, you may notify us at any time. We will never use your personal family photos for marketing purposes without your express written permission via a separate media release form.

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13. Governing Law and Dispute Resolution

These Terms shall be governed and interpreted in accordance with the laws of the State of Minnesota, without regard to its conflict of law provisions. Any claim or dispute arising out of or in connection with the Service shall be brought exclusively in the courts of Hennepin County, Minnesota.

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14. Provisions for Websites with User Communities

If the Site allows users to post content (such as blog comments or testimonials), you agree not to post, share, or upload content that: (i) is illegal, abusive, harassing, threatening, or defamatory; (ii) violates any intellectual property rights of others; or (iii) contains any computer virus or malware. We reserve the right to remove any content that violates these provisions.

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15. Customer Support Details & Contact Info

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A. Support: If you have any questions or concerns regarding these Terms or the Services, please contact us at:

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• Email: info@storymapstudio.com​

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B. Operating Hours: We strive to respond to all inquiries within 24 business hours during our operating hours: Monday – Friday, 9:00 AM – 3:00 PM CST.